CRIS Support
|
CRIS Support |
| Introduction On-Line Manual Patient Brochures |
|
CRIS Support and Upgrades
|
The CRIS team is dedicated to providing full support for customers for
implementation and on-going support and maintenance.
The
CRIS EMR team follows the Project Management Institute’s guidelines for
managing implementation. Immediately upon signing of a contract or letter
agreement, the CRIS Project Manager will contact the customer to arrange a
project kick-off meeting. At this meeting they will review the scope of the
project, roles, resources required, timelines, risks, communication plan, and
performance measurements. On the same day or shortly thereafter, the CRIS –
Customer implementation team will enter into the project start-up phase and
review 1) key processes and workflow, and 2) functional, knowledge table, scale,
database, interface, and reporting (including forms) requirements. From this
discussion, the team will determine the need for modifications to existing
modules, tables and scales or development of new modules, tables and scales. The
joint team will establish timelines and responsibilities for development of
requirement specifications, review and sign-off. The project team then moves
into the Project Execution phase which includes any customization, interfaces,
testing and training. The project
team then wraps up with Project Close-out activities.
Timeline:
by design and due to the richness of the clinical content, customization and
building of reports and forms does not require very much time or money. Total
implementation (including project kick-off, start-up and closeout) usually
requires 55 – 70 days. This is a
key advantage over our competition.
The CRIS team provides on-site and web training for users and database administrators (DBA)
The CRIS team provides technical support
(help-desk) for all customers weekdays from 7am to 7pm EST.
The CRIS team provides technical support
(help-desk) for all customers weekdays from 7am to 7pm EST. As
part of the maintenance agreement, CRIS provides minor upgrades 2 -3 times per
year.
Customers receive a detailed user manual along with a DBA manual.
|